About us
We are building this and
this and
this
In short, we are building the platform to drive global careers for millennials from emerging economies
We work at the exciting intersection of the 2 hottest trends around - edtech & fintech!
And we love that we succeed as a business while powering the dreams of talented students!
Founder Profile
Arnav Kumar
is a graduate of IIT Kharagpur. Leap is his second company and he
has raised more than $30M in capital for his startups. In his last
role, he was a VC investor with SAIF Partners (Now Elevation
Capital), which is an early investor in paytm, meesho, urban
company, unacademy and many other unicorns. He thinks and tweets
about Product, Business Models and Company Building,
here
Vaibhav Singh
is a graduate of IIT Kharagpur. He spent his first 6 years at
DeutscheBank, across Singapore & Sydney to manage a $3Bn flow
book. He has built 2 fintech startups before, as a founding member
of CapitalFloat and Incred, both pioneering businesses valued
>$500Mn The Leap team has a fine balance of industry experience
(edtech, fintech, study abroad) and technical skills (engineering,
product, design)
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About the Role:
This role will play a pivotal role in collaborating with the sales team to implement and optimise CRM systems, ensuring seamless integration and data management. This position is responsible for translating business needs into technical requirements to enhance sales efficiency and effectiveness.
The charter for this role will include:
Manage CRM workflows for the sales team, ensuring smooth operations and performing integrations as needed.
Oversee partner integrations to ensure data flow and system compatibility.
Translate complex business problems into technical requirements for CRM development and implementation.
Work closely with sales and technical teams to ensure solutions meet business objectives.
Implement best practices for analysing CRM data, identifying opportunities for data quality improvement.
Utilise technology to enhance data integrity, leading to better conversions and actionable insights for the sales team.
Provide guidance and support to the team, fostering a collaborative and productive work environment.
Should have prior experience in handling CRM Administration and telephony systems
Ideal Persona would:
Have a minimum of 2 years experience in business process management using CRM systems like Leadsquared, Salesforce, or similar platforms within the edtech Industry.
Good to have experience in mentoring juniors in the CRM team, overseeing multiple workflows, and driving team success.
Technical Expertise: Solid understanding of CRM architecture, including customization, integration, work flows designs, data management, data flow management (API’s, webhooks, etc).
Ownership: Proven ability to take full ownership of CRM operations, navigate complexities, and drive process improvements to enhance efficiency.
Multitasking: Strong ability to manage multiple tasks and priorities in a fast-paced environment.
Collaboration: Experience working with cross-functional teams (e.g., sales, marketing, operations, product and tech) to align CRM strategies with business goals.
Communication: Excellent communication skills to effectively collaborate with stakeholders and translate technical requirements into actionable insights.
Problem-Solving: Adept at identifying issues, troubleshooting system challenges, and implementing solutions to optimize CRM performance.
Industry Knowledge: Familiarity with edtech workflows and lead management processes is a plus.
Good to have:
Prior knowledge of data migration, integration with other systems, and data analytics to support business decisions.
Life @ Leap
Mutual Respect
We love people who are ‘relentlessly resourceful’. Find your way out. Focus on the possibilities instead of the problems.
Bias for action
We take calculated risks backed by data and information available and encourage fail fast to find the best solutions as soon as possible
Learn & get better
Continuous learning and improvement is the key. We don’t stop learning. We treat feedback as a gift and as an opportunity to get better.
Growth mindset
We operate with a growth mindset and not a mindset of fear or judgement. You are in control of your own ability to learn and improve. We love Resilience.