Associate System Admin
About us
We are building this and
this and
this
In short, we are building the platform to drive global careers for millennials from emerging economies
We work at the exciting intersection of the 2 hottest trends around - edtech & fintech!
And we love that we succeed as a business while powering the dreams of talented students!
Founder Profile
Arnav Kumar
is a graduate of IIT Kharagpur. Leap is his second company and he
has raised more than $30M in capital for his startups. In his last
role, he was a VC investor with SAIF Partners (Now Elevation
Capital), which is an early investor in paytm, meesho, urban
company, unacademy and many other unicorns. He thinks and tweets
about Product, Business Models and Company Building,
here
Vaibhav Singh
is a graduate of IIT Kharagpur. He spent his first 6 years at
DeutscheBank, across Singapore & Sydney to manage a $3Bn flow
book. He has built 2 fintech startups before, as a founding member
of CapitalFloat and Incred, both pioneering businesses valued
>$500Mn The Leap team has a fine balance of industry experience
(edtech, fintech, study abroad) and technical skills (engineering,
product, design)
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We are seeking a proactive and detail-oriented Associate System Administrator with 1–2 years of hands-on experience in Mac and Windows system support, troubleshooting, and IT asset management & ticket Management. The ideal candidate will provide end-user technical support, manage IT assets, coordinate with vendors, and assist in maintaining IT systems and infrastructure.
Key Responsibilities
1. End-User Support & Troubleshooting
Provide Level 1 / Level 2 technical support for macOS and Windows environments.
Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
Diagnose and resolve hardware, software, and operating system issues.
Manage helpdesk tickets and ensure timely resolution within SLA.
2. IT Asset Management
Maintain accurate inventory of IT assets, including hardware and software.
Manage the complete asset lifecycle: procurement, deployment, maintenance, and disposal.
Ensure proper asset tagging and documentation.
Conduct periodic asset audits and reconcile discrepancies.
3. Network Support
Troubleshoot LAN/Wi-Fi connectivity issues.
Basic understanding of TCP/IP, DNS, DHCP, network configuration & troubleshooting, and VPN management.
5. Vendor Management
Coordinate with hardware and service vendors for procurement and repairs.
Manage warranty claims and service escalations and maintain service documentation.
6. Documentation & Reporting
Maintain IT documentation, SOPs, and knowledge base articles.
Prepare periodic reports and ensure compliance with internal IT processes and security standards.
Required Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
1–2 years of hands-on experience in Mac and Windows system support & IT operations .
Strong troubleshooting skills for hardware and software issues.
Experience in IT asset management and inventory tracking.
Basic networking knowledge (TCP/IP, DNS, DHCP).
Experience working with helpdesk/ticketing systems.
Preferred Qualifications
Basic knowledge of Linux systems (added advantage).
Experience with endpoint management tools (ManageEngine, Knox Manage, etc.).
Certifications such as CompTIA A+, Microsoft Fundamentals, or equivalent.
Understanding of ITIL processes.
Key Competencies
Strong problem-solving ability
Good communication and user-handling skills
Organized and detail-oriented
Ability to manage multiple tasks efficiently
Life @ Leap
Mutual Respect
We love people who are ‘relentlessly resourceful’. Find your way out. Focus on the possibilities instead of the problems.
Bias for action
We take calculated risks backed by data and information available and encourage fail fast to find the best solutions as soon as possible
Learn & get better
Continuous learning and improvement is the key. We don’t stop learning. We treat feedback as a gift and as an opportunity to get better.
Growth mindset
We operate with a growth mindset and not a mindset of fear or judgement. You are in control of your own ability to learn and improve. We love Resilience.