UX Researcher
About us
We are building this and
this and
this
In short, we are building the platform to drive global careers for millennials from emerging economies
We work at the exciting intersection of the 2 hottest trends around - edtech & fintech!
And we love that we succeed as a business while powering the dreams of talented students!
Founder Profile
Arnav Kumar
is a graduate of IIT Kharagpur. Leap is his second company and he
has raised more than $30M in capital for his startups. In his last
role, he was a VC investor with SAIF Partners (Now Elevation
Capital), which is an early investor in paytm, meesho, urban
company, unacademy and many other unicorns. He thinks and tweets
about Product, Business Models and Company Building,
here
Vaibhav Singh
is a graduate of IIT Kharagpur. He spent his first 6 years at
DeutscheBank, across Singapore & Sydney to manage a $3Bn flow
book. He has built 2 fintech startups before, as a founding member
of CapitalFloat and Incred, both pioneering businesses valued
>$500Mn The Leap team has a fine balance of industry experience
(edtech, fintech, study abroad) and technical skills (engineering,
product, design)
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About the Role:
We’re looking for a UX Researcher at Leap. You'll lead end-to-end user research, work with cross-functional teams, and turn user insights to shape business and product decisions. If you're passionate about understanding users and uncovering insights, this is for you.
The charter for this role will include:
Planning and running end-to-end user research — from discovery to usability testing (interviews, surveys, diary studies, etc.)
Synthesizing insights into actionable outputs like personas, journey maps, and research reports.
Collaborating closely with product managers, designers, and business teams to shape product direction.
Using both qualitative and quantitative methods to uncover user needs, pain points, and behavior patterns.
Championing user-first thinking and driving research-backed decisions across the company.
Ideal Persona would:
Have 1+ year of hands-on experience in UX or user research, ideally in a fast-paced/product-led environment.
Are confident in qualitative methods like interviews, usability testing, and diary studies.
Are familiar with JTBD, usability heuristics, and product discovery frameworks.
Are comfortable using tools like Dovetail, Maze, Lookback, and Miro/FigJam
Comfortable presenting findings through decks, storytelling, and visual frameworks
Enjoy turning raw data into clear insights that directly shape product and design decisions.
Life @ Leap
Mutual Respect
We love people who are ‘relentlessly resourceful’. Find your way out. Focus on the possibilities instead of the problems.
Bias for action
We take calculated risks backed by data and information available and encourage fail fast to find the best solutions as soon as possible
Learn & get better
Continuous learning and improvement is the key. We don’t stop learning. We treat feedback as a gift and as an opportunity to get better.
Growth mindset
We operate with a growth mindset and not a mindset of fear or judgement. You are in control of your own ability to learn and improve. We love Resilience.