About us

We are building this and this and this
In short, we are building the platform to drive global careers for millennials from emerging economies We work at the exciting intersection of the 2 hottest trends around - edtech & fintech! And we love that we succeed as a business while powering the dreams of talented students!

Founder Profile

Arnav Kumar is a graduate of IIT Kharagpur. Leap is his second company and he has raised more than $30M in capital for his startups. In his last role, he was a VC investor with SAIF Partners (Now Elevation Capital), which is an early investor in paytm, meesho, urban company, unacademy and many other unicorns. He thinks and tweets about Product, Business Models and Company Building, here

Vaibhav Singh is a graduate of IIT Kharagpur. He spent his first 6 years at DeutscheBank, across Singapore & Sydney to manage a $3Bn flow book. He has built 2 fintech startups before, as a founding member of CapitalFloat and Incred, both pioneering businesses valued >$500Mn The Leap team has a fine balance of industry experience (edtech, fintech, study abroad) and technical skills (engineering, product, design)

About the Role:

We are looking for an sales execution specialist to handle Social Media Channels Queries via ORM (Online Reputation Management) tool

The charter for this role will include:

Distinguishing relevant mentions (Complaints/Queries/Feedbacks) and responding to the customers accordingly across social media channels
Making responses to the relevant comments on the campaign posts
Ensuring all complaints are tracked on social media
Highlighting important mentions to the concern Team, which need urgent attention, which includes mentions from important stakeholders
Follow up on the escalated tickets for timely delivery of the responses to the same
Making weekly/monthly-activity file by exporting the data from ORM tool
Must have worked on ORM tools like LocoBuzz, QuickMetrix, Simplify etc
Good to have working experience on tools like Zoho/Freshworks/ExoTel/YellowMessenger/Verloop.
Willing to work on multiple channels (Calls, Chats, Emails) as per business requirements.
Should be a team player and flexible enough for multitasking
Proactiveness and creativity in planning and execution
Excellent communication skill is a must
Good in Excel and PowerPoint

Ideal Persona:

1-2 years of experience as a ORM associate.
Preferred - someone who has worked in a start-up environment.

Everyone at Leap is entrepreneurial, moves fast, and operates with extreme ownership.
There is minimal management and extreme autonomy.
If the above defines you, you will fight snugly

What is Leap?

We are building this and this and this

In short we are building the platform to drive global careers for millennials from emerging economies

We work at the exciting intersection of the 2 hottest trends around - edtech & fintech!

And we love that we succeed as a business while powering the dreams of talented students!

How far along are we?

We are the leaders in our space by a mile!

We are backed by Sequoia, Jungle Ventures, Steadview Capital, Paramark ventures, Owl Ventures & Harvard!

Read the latest fundraising news here

Who are we as people?

We have a lean, rockstar team.
We have come this far with a lean team because we love to increase the talent density with every new member we add. Yes, we are pickier than the usual company.
We hire slowly and deliberately

You can meet our founders here -> Arnav Kumar and Vaibhav Singh
Arnav tweets here

What will you be doing?

We are now building our leadership team and would love to engage
This is a great time to join the rocketship and participate in the upside -

Broadly,

You will have tearing-your-hair level complex & challenging problems to solve

With massive upside, if you solve them

In a super fast-paced environment that will challenge you

With enough resources to play offense

And mentorship from the founding team

Your move !:)

Having a busy week? - Simply apply here

Want to skip the queue? - Take out a few mins and write a standout email to us at talent@leapfinance.com, cc dipu.koranga@leapfinance.com

Life @ Leap

Mutual Respect

We love people who are ‘relentlessly resourceful’. Find your way out. Focus on the possibilities instead of the problems.

Bias for action

We take calculated risks backed by data and information available and encourage fail fast to find the best solutions as soon as possible

Learn & get better

Continuous learning and improvement is the key. We don’t stop learning. We treat feedback as a gift and as an opportunity to get better.

Growth mindset

We operate with a growth mindset and not a mindset of fear or judgement. You are in control of your own ability to learn and improve. We love Resilience.

ORM Associate