Program Management & Operations

Customer Relationship/Ops Associate/Manager

Bengaluru, Karnataka   |   Full Time

About us

We are building this and this and this
In short, we are building the platform to drive global careers for millennials from emerging economies We work at the exciting intersection of the 2 hottest trends around - edtech & fintech! And we love that we succeed as a business while powering the dreams of talented students!

Founder Profile

Arnav Kumar is a graduate of IIT Kharagpur. Leap is his second company and he has raised more than $30M in capital for his startups. In his last role, he was a VC investor with SAIF Partners (Now Elevation Capital), which is an early investor in paytm, meesho, urban company, unacademy and many other unicorns. He thinks and tweets about Product, Business Models and Company Building, here

Vaibhav Singh is a graduate of IIT Kharagpur. He spent his first 6 years at DeutscheBank, across Singapore & Sydney to manage a $3Bn flow book. He has built 2 fintech startups before, as a founding member of CapitalFloat and Incred, both pioneering businesses valued >$500Mn The Leap team has a fine balance of industry experience (edtech, fintech, study abroad) and technical skills (engineering, product, design)

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The charter for this role will include:

  • Handling the Post Sales onboarding experience with the objective of providing best experience to the students
  • Collect and analyse the customers NPS and create plans to improve it.
  • Streamlining the course delivery process, setting up class and doubt schedule, tutor handling.
  • Improve operational management systems, processes and best practice
  • Analyze data, deducing insights regarding student performance
  • Manage student community, provide active support, troubleshoot queries, and handle escalations.

Ideal Persona:

  • 1- 2 years of experience as an operations associate
  • Preferred - someone who has handled this in a startup environment.

Everyone at Leap is entrepreneurial, moves fast and operates with extreme ownership.
There is minimal management and extreme autonomy.
If the above defines you, you will fit in smoothly.


How far along are we?

We are the leaders in our space by a mile!

We are backed by Sequoia, Jungle Ventures, Owl Ventures & Harvard!

Who are we as people?

We have a lean, rock star team.
We have come this far with a lean team because we love to increase the talent density with every new member we add. Yes, we are more picky than the usual company.
We hire slowly and deliberately

What will you be doing?

We are now building our leadership team and would love to engage
This is a great time to join the rocket ship and participate in the upside -

Broadly,

  • You will have tearing-your-hair level complex & challenging problems to solve
  • With massive upside if you solve them
  • In a super fast paced environment that will challenge you 
  • With enough resources to play offence 
  • And mentorship from the founding team 

 Your move !:)

  • Want to skip the queue?  - Take out a few mins and write a standout email to us at monika.bhandari@leapfinance.com.

Life @ Leap

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Mutual Respect

We love people who are ‘relentlessly resourceful’. Find your way out. Focus on the possibilities instead of the problems.

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Bias for action

We take calculated risks backed by data and information available and encourage fail fast to find the best solutions as soon as possible

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Learn & get better

Continuous learning and improvement is the key. We don’t stop learning. We treat feedback as a gift and as an opportunity to get better.

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Growth mindset

We operate with a growth mindset and not a mindset of fear or judgement. You are in control of your own ability to learn and improve. We love Resilience.

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