Customer Experience

Relationship Manager - IELTS

Bengaluru, Karnataka   |   Full Time

About us

We are building this and this and this
In short, we are building the platform to drive global careers for millennials from emerging economies We work at the exciting intersection of the 2 hottest trends around - edtech & fintech! And we love that we succeed as a business while powering the dreams of talented students!

Founder Profile

Arnav Kumar is a graduate of IIT Kharagpur. Leap is his second company and he has raised more than $30M in capital for his startups. In his last role, he was a VC investor with SAIF Partners (Now Elevation Capital), which is an early investor in paytm, meesho, urban company, unacademy and many other unicorns. He thinks and tweets about Product, Business Models and Company Building, here

Vaibhav Singh is a graduate of IIT Kharagpur. He spent his first 6 years at DeutscheBank, across Singapore & Sydney to manage a $3Bn flow book. He has built 2 fintech startups before, as a founding member of CapitalFloat and Incred, both pioneering businesses valued >$500Mn The Leap team has a fine balance of industry experience (edtech, fintech, study abroad) and technical skills (engineering, product, design)


Key Responsibilities:

  • Student Onboarding: Engage with prospective students and guide them through the Leap Scholar learning journey and provide a detailed explanation of the features available in our portal and app. 

  • Referral Marketing: Educate and encourage students about the benefits of referring Leap Scholar to others.

  • Customer Success: They would manage learner relationships and ensure their satisfaction.

  • Escalation Management: Address and close tickets raised by students within defined turnaround times.

  • Deferral Policy: Manage deferral requests as an alternative to refunds.

  • Payment Collection: Ensure timely collection of 2nd and 3rd instalment payments from students who have missed their due dates


  • Bachelor's degree or equivalent.

  • Excellent communication and interpersonal skills.

  • Must have prior experience in sales and marketing.

  • Strong customer service orientation.

  • Ability to handle and resolve customer queries effectively.

  • Problem-solving skills for escalation management.

  • Proficiency in handling payment collection processes.

Life @ Leap

Mutual Respect

We love people who are ‘relentlessly resourceful’. Find your way out. Focus on the possibilities instead of the problems.

Bias for action

We take calculated risks backed by data and information available and encourage fail fast to find the best solutions as soon as possible

Learn & get better

Continuous learning and improvement is the key. We don’t stop learning. We treat feedback as a gift and as an opportunity to get better.

Growth mindset

We operate with a growth mindset and not a mindset of fear or judgement. You are in control of your own ability to learn and improve. We love Resilience.

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